BUYING

Timed online auctions do not have an auctioneer calling the bids (or telephone bids) – there’s just a bidding time frame and whoever bids highest during the time frame wins. If someone bids higher than your ‘maximum’, you will receive an ‘outbid alert’ via email to let you know, so you can decide whether to bid more.

Each lot can be bid on for a defined time period. At the end of this period (usually 8 days), the bidder who has submitted the highest bid wins the lot, provided the bid exceeds the reserve price.

We can manage absentee or commission bids for you as usual, only bidding enough for you to meet the reserve or stay in the lead. If a bid is placed in the last 5 minutes of the defined time period, the time period will be extended by 5 minutes.

Once the auction has concluded, you will receive an invoice by email with a link to our online payment facility as well as collection and shipping information. Timed auctions are accessible only from this web site or the-saleroom.com and the buyers’ commission is an all inclusive 23% + VAT

Payment

Purchasers will receive an electronic invoice shortly after the sale to pay online.

All other payments by bank transfer please.

Barclays Bank PLC
Account number: 13297217
Sort/Swift Code: 20-11-74
IBAN: GB02
BUKB: 2011 7413 2972 17
Swift: BUKBGB22

Please ensure that all bank charges are paid in addition to the invoice total, in order to avoid delays in release of the items. Goods will only be released upon clearance of all monies due.

We accept cash only up to £8,000 and all major debit (no credit cards) cards drawn only from a UK bank and registered to a UK address. No card payments by telephone.

Collection and Delivery

Collection of items can be made by arrangement from one of our weekly valuation session venues (click on Valuations tab above). Let us know the the location that suits you best and we can bring the items along. Ample parking is available at all venues.

For smaller items like jewellery, watches, vesta cases, etc, we offer a Jiffy Bag (size 00) service via Royal Mail Special Delivery (21cm x 12cm) for £12.50 plus VAT up to 100g. This includes insurance up to £500 within the UK.

Whilst we endeavour to pack items as well as we can, we will NOT be held responsible for any damage or loss to items sent. By paying for our in-house packing and shipping service the buyer agrees that any items sent are entirely at the buyer’s risk and that NO compensation can be offered by Wokingham Auctions for any loss or damage.

If you were bidding via saleroom.com, due to increased security measures, we will only dispatch parcels to the registered cardholder’s address. Any requests for parcels to be sent to an alternative address are at the discretion of the auctioneer.

Items are sent a minimum of a week following the sale and cannot be guaranteed for a specific date.

For shipping of larger items and buyers outside the UK we recommend:

Mail Boxes, Etc, Reading
Tel: 01189 517980
Email: [email protected]

Pack ‘N’ Send, Reading
Tel: 01189 584498
Email: [email protected]

Pack ‘N’ Send and Mail Boxes Etc operate independently of Wokingham Auctions, so postage and packaging will need to be organised and paid direct to their team. Upon being paid, Pack ‘N’ Send or Mail Boxes Etc will send their team to Wokingham Auctions to collect the item and organise shipping.

Any discrepancies must be brought to our attention within 14 days of receiving your items.

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